Refund Policy

Effective 6 November 2026 · version 2026-11-06.2

You pay for Mykurva one period at a time (a month or 3 months) on our payment processor's page. Nothing renews or is charged automatically, so you're never billed for a period you didn't choose. This policy explains when we refund a payment.

1. Refunded in full

• You paid twice for the same plan and period (a double payment).
• Your payment went through but the plan didn't start, and we can't start it for you.
• We stop the Service entirely before your prepaid period ends (we refund the unused part).

A refund covers the plan price. The payment method's fee you paid on the payment page goes to the payment processor and isn't refunded.

2. Periods that have started

A period that has started isn't refundable, except where the law requires it or where we fail to provide the Service for a significant part of that period. In that case we'll extend your period or refund the unused part, whichever you prefer.

Moving to a smaller plan applies from your next period and isn't refunded for the current one.

3. How to ask for a refund

• Email support@mykurva.com within 7 days of the payment, from the address you sign in with.
• Include the order ID (shown in the payment history on the Billing page) and the reason.

4. How the money comes back

Approved refunds go back to the original payment method where the payment processor supports it, otherwise by bank transfer to an account you name. We process them within 14 working days of approval. Your bank or e-wallet may take a few more days to show it.

5. Questions

Email support@mykurva.com or call +62 889-8975-5260. See also our Terms of Service.